KPI v KRI: Measuring Performance, Managing Risk and Improving Supply Chain

KPI v KRI: Measuring Performance, Managing Risk and Improving Supply Chain Decisions is a practical online course designed to help learners understand the difference between Key Performance Indicators and Key Risk Indicators, and how both can be used to improve supply chain decision-making.

Many organisations measure performance but fail to measure risk early enough. They may track delivery performance, stock availability, supplier service levels, warehouse productivity or procurement savings, but only discover emerging problems once service has already failed. This course explains how KPIs and KRIs work together: KPIs show whether the supply chain is performing as expected, while KRIs show whether there is increasing risk that future performance may deteriorate.

The course is suitable for supply chain professionals, logistics teams, procurement staff, inventory planners, warehouse managers, risk teams, business improvement teams, operations managers, assurance teams and small business owners who want a clearer way to monitor performance and prevent problems before they become failures.

Learners will explore how to select useful indicators, avoid poor measurement behaviours, design supply chain dashboards, interpret trends, and turn KPI and KRI evidence into practical improvement actions. The course uses supply chain examples throughout, including supplier performance, stock availability, forecast accuracy, lead time, transport reliability, data quality, warehouse capacity and operational resilience.

By the end of the course, learners will be able to explain the difference between KPIs and KRIs, identify where each should be used, design a balanced performance and risk measurement framework, and apply the results to improve supply chain control.